FAQ

1) How may I contact My Home Tomorrow?
2) What are your Shipping Policies and Rates?
3) How soon will I get my order?
4) What is the return policy?
5) My order was delivered broken, what do I do?
6) How to do exchange?
7) May I place an order over the phone?
8) What are the payment methods?
9) What are the applicable sales taxes?
10) What are your warranty policies?
11) Do you ship orders to Canada?



How may I contact My Home Tomorrow?
We provide a contact us link in our website, simply fill out the form and a representative will get back to you in 48 hours. If you prefer, you can also email us at sales@myhometomorrow.com, or call us at (323) 998-9106. For security purposes, we do not post our address on the website.

What are your Shipping Policies and Rates?
Our shipping policies are as follows:
We ship using FedEx ground and USPS Priority mail, and all of our shipments are insured.
If you would like to use a different carrier, please contact us for a specific quote.
At this time, we only ship to U.S. street address, we do not ship to P.O. Boxes.
For International shipment, please contact us before purchasing to get a quote on shipping.
Shipping charges, including insurance, within the U.S. are as follows:

How soon will I get my order?
Orders are normally shipped within 72 hours during normal business days. Depending on the type of shipment, you should receive your order within 3-9 business days. We will also give you a tracking number once the order has been shipped. If you do not receive a tracking number within 3 business days, please contact us.

What is the return policy?
Click here to see Return Policy

My order was delivered broken, what do I do?
1. Take a picture of the damage done to your order and to the packaging. We need these pictures to file a claim with our shipping carrier.
2. Contact us and send this pictures in within 5 days of receiving the order.
3. We will send you a replacement within 48 hours after claim (by carrier or by us) is approved. In the event that we do not have a replacement in stock, we will give you the option of waiting for new stocks to arrive, a store credit for the full amount, or a full refund issued back to you.

How to do exchange?
If you do not like the item after you have received the package, please contact us at (323) 998-9106 within 7 days. Please have your order information and contaction information ready. Return shipment charge, outbound shipment charge and 10% of handling fee on returning item will be applied to your balance.

May I place an order over the phone?
Yes, please call us at (323) 998-9106 or (888) 580-7384 to place your order.

What are the payment methods?
We accept secure credit card payments through Paypal. If you would like to pay by check, please contact us for our payment address. Please note that personal/ company check requires 3-5 days processing time.

What are the applicable sales taxes?
We charges 8.25% sales tax on orders (excluding shipping) shipped to California residents. Residency will be determined by your shipping address.

What are your warranty policies?
We offer one year manufacturer’s defect warranty on all of our products. We do not however, cover against normal tear and wear due to usage. Warranty term is calculated from the day of delivery, and we charge additional shipping charge when sending out the replacement. In order to a file warranty claim with us, you need to have proof that the item was purchased at My Home Tomorrow, be that a copy of the Paypal receipt, or the original packaging.

Do you ship orders to Canada?
Yes, we do ship orders to Canada. However, we will only take your order on the phone and additional shipping and handling charges may apply. Shipping orders to Canada is considered as international trade. As a result, we will need additional information from you for Canadian custom form. Please call us at (323) 998-9106 or (888) 586-7384.